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This is the course description for Standard Operating Procedures.
You’re Role
As a Trainee, your role will be to:
· Come mentally prepared each day to learn
· Actively participate in classroom training and shift follows
· Use the materials provided to prepare for quizzing and certification. ** Participants have found that if they review the training materials on their own, they are more likely to enjoy success and job satisfaction.
· Provide feedback on the training program
Training Program Overview
Our server-training program consists of:
· 5 Classroom Days (5 hours each day that will include a working lunch)
· Food Runner Follow Shift (8 hours, maximum)
· Server Follow Shifts (8 hours, maximum)
· 1 Certification Shift (4 hours, minimum + a half-hour one-on-one meeting to review results)
· 1 Final Quiz Day (approximately 5 hours)
** Break and meal period requirements vary by FRXQWU\. Your trainer will review the details during your first classroom training session.
Daily Agendas
· At the beginning of each classroom session, your trainer will review the daily agenda and set expectations.
· The agendas for your follow shifts are included in this module. Quizzing and Certification
Quizzes validate the knowledge required to be a successful server. All graded quizzes require a passing score of 90% or better. Certification
Validates the skills and knowledge required to successfully run a 4-table station. Certification requires 90% to pass. A copy of the certification sheet is included in this module. Your trainer will review the details of our quizzing and certification guidelines during your first classroom training session.
1/2 Stations
Following successful completion of your certification and final quizzes, you will be scheduled for 2 shifts in a ½ station, consisting of 2 tables. This allows an opportunity to:
· Become accustomed to the pace of Slider Makers
· Build relationships with fellow staff members
· Fine tune service timing and station orchestration
You’re Role
As a Trainee, your role will be to:
· Come mentally prepared each day to learn
· Actively participate in classroom training and shift follows
· Use the materials provided to prepare for quizzing and certification. ** Participants have found that if they review the training materials on their own, they are more likely to enjoy success and job satisfaction.
· Provide feedback on the training program
Training Program Overview
Our server-training program consists of:
· 5 Classroom Days (5 hours each day that will include a working lunch)
· Food Runner Follow Shift (8 hours, maximum)
· Server Follow Shifts (8 hours, maximum)
· 1 Certification Shift (4 hours, minimum + a half-hour one-on-one meeting to review results)
· 1 Final Quiz Day (approximately 5 hours)
** Break and meal period requirements vary by FRXQWU\. Your trainer will review the details during your first classroom training session.
Daily Agendas
· At the beginning of each classroom session, your trainer will review the daily agenda and set expectations.
· The agendas for your follow shifts are included in this module. Quizzing and Certification
Quizzes validate the knowledge required to be a successful server. All graded quizzes require a passing score of 90% or better. Certification
Validates the skills and knowledge required to successfully run a 4-table station. Certification requires 90% to pass. A copy of the certification sheet is included in this module. Your trainer will review the details of our quizzing and certification guidelines during your first classroom training session.
1/2 Stations
Following successful completion of your certification and final quizzes, you will be scheduled for 2 shifts in a ½ station, consisting of 2 tables. This allows an opportunity to:
· Become accustomed to the pace of Slider Makers
· Build relationships with fellow staff members
· Fine tune service timing and station orchestration